FAQs
Are the mouse pads customizable?
How do I request a custom design?
A: To request a custom design for your mouse pad, simply follow these steps:
- Visit our website and navigate to your preferred mouse pad.
- Look for the option to upload your desired image. Click on it and select the image file from your device.
- Once you have uploaded the image, proceed with the order by providing any necessary details such as size, order notes, etc.
- After completing the order, you will receive an order number. Please make a note of this number as it will help us track your request.
- If you have any special requests or specific editing requirements for your image and forget to write it on your order note, feel free to email us at support@nsfwgear.com along with your order number.
- Our dedicated team will handle the editing process and ensure that your custom design is carefully applied to your mouse pad, such as breasts carefully placed on raised areas.
- Once your mouse pad is ready, we will ship it to the provided address.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
How is my privacy protected?
A: We take privacy very seriously. When it comes to custom designs, we understand the sensitive nature of personal preferences. Rest assured that all customer information and design requests are treated with utmost confidentiality. We will never share or disclose any personal information or designs without your explicit consent.
How discreet is the packaging?
A: We understand the importance of discreet packaging. All orders are shipped in plain, unmarked packaging with no branding or explicit content displayed. The package will not reveal the nature of the product inside, ensuring your privacy is protected from the moment of delivery.
What materials are used for the mouse pads?
A: Our mouse pads are crafted with high-quality materials to ensure durability and functionality. The surface is designed for smooth mouse movement, while the non-slip rubber base keeps the pad securely in place. We prioritize using materials that are safe, non-toxic, and environmentally friendly.
Can I return or exchange a custom mouse pad?
A: Due to the customized nature of our products, we generally do not accept returns or exchanges unless there is a manufacturing defect or error on our part. However, we are committed to customer satisfaction, so please reach out to our customer support team if you have any concerns or issues with your order, and we will do our best to assist you. See our return policy for more information.
How long does it take to receive my custom mouse pad?
A: The time it takes to create and ship your custom mouse pad may vary depending on the complexity of the design and our current order volume. Our team will provide you with an estimated timeline when you place your order. We strive to ensure timely delivery while maintaining the highest quality standards.
Is there a minimum or maximum order quantity for custom mouse pads?
A: We do not have a minimum order quantity for custom mouse pads. Whether you need a single mouse pad or a larger quantity for special events or promotional purposes, we are happy to accommodate your needs. See our contact information page for more information on bulk orders.
If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your experience with us is as smooth and enjoyable as possible.